Techincal Support Representatives
Posted on 02-08-2010 | Application deadline on 03-08-2010
ExcelAsia was founded in 2005 to meet the growing demand of the Call Centers for Filipino Customer Service Representatives. What started out as a training and development center has evolved into an outstanding end-to-end HR solutions company that has made its way to being the number one provider to most of its clients.
ExcelAsia boasts of a team so unbelievably energetic and passionate about everything they do and achieve. From a group of 5 employees and 1 site in 2005, to an unbeatable team of 50 employees and 4 sites nationwide today, ExcelAsia is well positioned to support your business and help you achieve your goals. We believe that your success is our success.
ExcelAsia boasts of a team so unbelievably energetic and passionate about everything they do and achieve. From a group of 5 employees and 1 site in 2005, to an unbeatable team of 50 employees and 4 sites nationwide today, ExcelAsia is well positioned to support your business and help you achieve your goals. We believe that your success is our success.
Techincal Support Representatives
(Central Visayas Region)
RESPONSIBILITIES:
IT technical support officers monitor and maintain the computer systems and networks of a customer. They may install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems, either over the phone or by email. Depending on the scope of support, a technical support officer’s role may span one or more areas of expertise.
REQUIREMENTS:
- Candidate must possess at least a Bachelor's/College Degree, Vocational Diploma / Short Course Certificate in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Mass Communications, Others or equivalent.
- At least 0 year(s) of working experience in the related field is required for this position.
- Preferably 1-4 Years Experience Employee, Fresh Grad/Less Than 1 Year specializing in Helpdesk / Technical Support or equivalent
- Permanent / Full Time position available.
- installing and configuring computer hardware operating systems and applications;
- troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required;
- providing support, including procedural documentation;
- following diagrams and written instructions to repair a fault or set up a system;
- responding within agreed time limits to call-outs;
- working continuously on a task until completion (or referral to third parties, if appropriate);
- rapidly establishing a good working relationship with customers and other professionals (e.g., software developers);
Specialization:
- Helpdesk / Technical Support
Educational Level:
- Bachelor's/College Degree
- Vocational Diploma / Short Course Certificate
